Payment, Delivery Return & Refund Policy

Payment, Delivery Return & Refund Policy

Thanks for shopping at Oko! Bistro.

If you are not entirely satisfied with your purchase, we’re here to help.


You have 30 calendar days to return any non-consumable item from the date you received it. Items purposed for consumption can not be returned once removed from the store premises or partially consumed by the customers. Oko! Bistro is not required to refund or compensate the customer for food related issues that are not directly related to faults in preparation or

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.


Once we receive your item, we will inspect it and notify you that we have received your returned purchase.

We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer’s policies.


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions on how to return your item to us, contact us.


The purchase price set out in an offer is binding. Prices quoted to consumers include the statutory rate of VAT.

Where no specific agreement has been made, invoices shall be paid in advance and without any deductions. Payment in good time shall be adjudicated on the basis of the date of receipt onto one of the bank accounts designated on the invoice.

 In the case of individual deliveries that have been constructed in accordance with customer specifications, advance payments shall be agreed individually.


The term of delivery commences on confirmation of an order, and not prior to receipt of any payments due.

The delivery deadline is deemed to have been complied with if the delivery item has left the works by the deadline or if notification has been given that it is ready for shipping. Where an acceptance procedure is required, the date of acceptance shall – except in cases in which refusal of acceptance is justified – be decisive, or the date of notification that the acceptance procedure can be carried out. Compliance with the delivery deadline is conditional upon correct and timely supply of Oko! Bistro itself. Oko! Bistro has the right to rescind the contract if it does not receive the delivery item on time, despite having entered into a corresponding purchase agreement in good time. Oko! Bistro will notify the customer of any impending delays or non-deliveries and will reimburse any consideration received in the case of rescission.

The delivery deadline shall be reasonably extended in the event of industrial action, in particular strikes and lockouts, and in the case of occurrence of unexpected hindrances which fall outside the sphere of influence of Oko! Bistro, insofar as such hindrances affect the manufacture and/or delivery of delivery items. The same applies where such circumstances occur in relation to the suppliers of Oko! Bistro. The circumstances described above shall also be deemed not to be within the sphere of influence of Oko! Bistro if they occur during a delay that had already begun. Oko! Bistro will notify the customer of commencement and ending of such hindrances as quickly as possible.

Compliance with the delivery deadline requires the timely and orderly performance by the customer of all his/its duties. Oko! Bistro reserves the right to claim lack of performance of contract.